Privacy Policy

RL Landscaping LLC
Effective Date: May 19, 2026

RL Landscaping LLC (“RL Landscaping,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request an estimate, contact us, make a payment, or use our landscaping, irrigation, outdoor living, maintenance, design, or related services.

This policy is intended to be written in a clear and transparent way. Texas residents may have certain rights regarding personal data under the Texas Data Privacy and Security Act, which became effective July 1, 2024.

1. Information We Collect

We may collect the following types of information:

Contact Information
This may include your name, phone number, email address, property address, billing address, and preferred method of communication.

Project Information
This may include photos, videos, measurements, notes, design requests, property details, irrigation information, drainage concerns, outdoor living ideas, maintenance needs, and other details related to your project.

Payment and Billing Information
We may collect invoice details, payment status, transaction information, deposit information, and billing records. We do not store full credit card numbers when payments are processed through third-party payment providers.

Website and Online Activity Information
When you visit our website, we may collect information such as your IP address, browser type, device type, pages visited, form submissions, and how you interact with our website or online ads.

Communication Records
We may keep records of texts, emails, calls, messages, estimate requests, review requests, appointment confirmations, and other communications with you.

2. How We Use Your Information

We may use your information to:

  • Respond to estimate requests and customer inquiries

  • Schedule consultations, appointments, and project work

  • Prepare estimates, invoices, contracts, designs, and proposals

  • Provide landscaping, irrigation, maintenance, hardscaping, outdoor living, and related services

  • Communicate project updates, scheduling changes, payment reminders, and service information

  • Send review requests, follow-up messages, promotions, or marketing communications

  • Improve our website, advertising, customer service, and business operations

  • Maintain records for accounting, tax, legal, insurance, and business purposes

  • Protect our company, customers, employees, property, and legal rights

The Federal Trade Commission recommends that businesses understand what personal information they collect, where it is stored, who has access to it, and how it is protected.

3. Text Messages, Calls, and Emails

By providing your phone number or email address, you authorize RL Landscaping to contact you regarding your estimate, project, invoice, appointment, service, or related business communication.

We may also send promotional messages, review requests, or follow-up messages. You may opt out of marketing text messages or emails at any time by replying STOP, requesting removal, or contacting us directly.

Standard message and data rates may apply.

4. Cookies, Tracking, and Online Advertising

Our website and advertising platforms may use cookies, pixels, tracking tools, analytics tools, or similar technologies to understand website traffic, measure ad performance, improve user experience, and show relevant ads.

This may include tools from platforms such as Google, Meta/Facebook, Instagram, or similar advertising services.

You can usually control cookies through your browser settings. Some advertising platforms also allow you to adjust your ad preferences directly through their own settings.

5. How We Share Information

We do not sell your personal information for money.

We may share necessary information with trusted third parties who help us operate our business, including:

  • Payment processors

  • Scheduling or CRM software providers

  • Accounting or invoicing platforms

  • Marketing or advertising platforms

  • Website hosting and analytics providers

  • Subcontractors, vendors, or suppliers involved in your project

  • Insurance providers, attorneys, accountants, or professional advisors

  • Government agencies, courts, or authorities when required by law

We only share information when needed for business, legal, operational, or service-related purposes.

6. Project Photos and Marketing Use

RL Landscaping may take photos or videos of project sites before, during, and after work is performed. These photos may be used for documentation, quality control, internal training, estimates, insurance, marketing, social media, website content, advertising, or portfolio purposes.

We will make reasonable efforts not to publicly display sensitive personal information such as private documents, license plates, security codes, personal identifying details, or anything unrelated to the project.

If you do not want your project photos or videos used for marketing, please notify us in writing.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system, website, email, text message, or electronic storage method is completely secure.

We encourage customers not to send sensitive information such as full credit card numbers, Social Security numbers, bank account numbers, or passwords through unsecured email or text.

The FTC states that when companies promise to safeguard personal information, they are expected to live up to those promises.

8. Data Retention

We may keep your information for as long as reasonably necessary to:

  • Provide services

  • Complete projects

  • Maintain business records

  • Resolve disputes

  • Comply with tax, accounting, insurance, warranty, legal, and regulatory obligations

  • Improve future service and customer communication

When information is no longer needed, we may delete, archive, or securely dispose of it.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or information about certain personal data we maintain about you.

Texas privacy law gives Texas residents certain rights over personal data and applies to certain companies that conduct business in Texas or provide products or services consumed by Texas residents.

To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

Our services are intended for adults, property owners, tenants, businesses, builders, and other customers seeking landscaping or related services. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website, ads, emails, or messages may contain links to third-party websites, platforms, payment portals, review pages, or social media pages. We are not responsible for the privacy practices, content, or security of those third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

RL Landscaping LLC
Abilene, Texas
Email: office@rl-landscaping.com
Website: rl-landscaping.com
Phone: 325-514-3937